Policy

Refund Policy

When a replacement is available, and how to report a problem with a shipment.

Updated September 27, 2026

On this page1. All sales final

1. All sales final

All sales are final once an order has shipped — we do not accept returns or offer refunds on delivered merchandise.

If Shipping Protection was selected at checkout, a replacement will be sent for any package lost or damaged in transit.

Without Shipping Protection, contact info@pexylbiolabs.com within 7 days of the delivery estimate for any shipping issue.

See also our Shipping & Returns policy, which covers these same terms alongside delivery timing.

Questions?

We answer every message ourselves — there is no ticket queue.